Privacy Policy

Last Updated: January 1, 2025

Introduction

Santa Rosa Beach Vacation Rental ("we," "us," or "our") is committed to safeguarding the personal information of our guests, property owners, and website visitors. This Privacy Policy describes how we collect, use, store, and protect your personal data when you visit our website, make a reservation, or otherwise interact with our services.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area and the California Consumer Privacy Act (CCPA) for California residents. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information: When you submit a contact form, booking inquiry, or reservation request, we collect your name, email address, phone number, mailing address, and payment information as needed to process your request.
Booking Details: We collect information related to your reservation, including check-in and check-out dates, number of guests, property preferences, and any special requests or communications you share with us.
Technical Data: When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This may include your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and other browsing behavior data.

How We Use Your Information

We use the information we collect for the following purposes:

Respond to Inquiries: To answer your questions, provide requested information about our properties, and communicate with you about our services.
Manage Reservations: To process and manage your bookings, send confirmation emails, provide check-in instructions, and handle any issues that arise during your stay.
Promotional Communications: If you have opted in to receive marketing emails, we may send you newsletters, special offers, and updates about our properties and services. You may unsubscribe at any time by clicking the "unsubscribe" link in any promotional email.
Improve Our Website: To analyze how visitors use our website so we can improve its functionality, content, and user experience.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Specifically, we use:

Google Analytics: To collect anonymized data about website traffic, user behavior, and site performance. Google Analytics uses cookies to identify unique visitors and track session information.
Facebook Pixel: To measure the effectiveness of our advertising on Facebook and Instagram, and to deliver targeted ads to users who have visited our website.

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website. Most browsers allow you to manage cookie preferences under "Settings" or "Privacy" menus.

Third-Party Services

We use the following third-party services in connection with our website and operations:

Google Analytics: For website traffic analysis and performance monitoring.
Email Marketing Platforms: To send newsletters and promotional communications to subscribers who have opted in.
Booking Widgets: To facilitate online reservations and availability searches on our website.

These third-party service providers have their own privacy policies governing the use of your information. We encourage you to review their policies directly.

Data Sharing

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

Service Providers: We share data with trusted service providers who assist us in operating our website, processing payments, sending communications, and managing reservations. These providers are bound by confidentiality agreements and are permitted to use your information only for the purposes we specify.
Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

You may request the deletion of your personal data at any time by contacting us using the information provided below. We will process your request in accordance with applicable law and respond within 30 days.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
Opt-Out of Marketing: You have the right to opt out of receiving promotional emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@srbvaca.com
Phone: 850-655-0525

We will make every effort to address your inquiry promptly and thoroughly.